Shipping Policy

At Abhiraj Toys, we believe great toys should reach every child in India without the worry of extra costs. Here's how our free shipping works:

• Minimum order value: ₹999 (after discounts and coupons)
• Applies to: All standard deliveries within India
• Does not apply to: Express/priority delivery upgrades
• COD orders: Free shipping applies, but a ₹49 COD handling fee is charged

Delivery times vary based on your location. Below are our estimated timelines:

Business days exclude Sundays and public holidays. Orders placed before 12:00 PM IST are processed the same day.

Need it fast? Our Express Delivery option gets your order to you in as little as next-day for metro cities.

• Express orders placed before 10:00 AM IST are shipped same day
• Express orders placed after 10:00 AM are shipped next morning
• Available for select pin codes only — check availability at checkout
• Not available for oversized items or remote locations

Once your order is shipped, you will receive an SMS and email with a tracking link. You can also track your order by:

• Visiting your Order History (once account login is available)
• Using the AWB number on our courier partner's website (Delhivery, Shiprocket)
• Contacting our support team at [email protected] with your order ID

We currently ship to 18,000+ pin codes across India through our courier partners. To check if we deliver to your area, enter your pin code at checkout — it will instantly show delivery availability and estimated dates.

We currently ship internationally to Singapore, UAE, USA, UK, and Canada. International orders have the following terms:

• Standard international delivery: 10–18 business days
• Shipping charges: Calculated at checkout based on weight and destination
• Customs and import duties are the responsibility of the recipient
• We declare accurate item values on customs forms — no misrepresentation
• International orders are not eligible for COD or returns

We pack every order with care. However, if your order arrives damaged or is lost in transit, here's what to do:

• Take a photo/video of the damaged item and packaging immediately
• Report within 48 hours of delivery to [email protected]
• Include your Order ID, photos, and a brief description
• We will arrange a replacement or full refund within 5–7 business days

Our customer support team is available 7 days a week, 9 AM – 9 PM IST.